Delete your AceIt account
In the app
- Open AceIt and go to the Account tab.
- Scroll to the bottom and tap Delete my account.
- Tap Send me a code. We send a 6-digit code by SMS to the phone number on the account.
- Enter the code and tap Delete my account. You are signed out and the account is deleted straight away.
Without the app
If you no longer have the app, email incdetronics@gmail.com with the subject "Delete my AceIt account" and the phone number you signed in with, or call +251 948 047 888. To make sure the request comes from the owner, we send an SMS code to that number and ask you to tell us the code. We complete the deletion within 30 days, usually much sooner.
A parent or guardian can ask for a child's account to be deleted in the same way.
What is deleted
- Your phone number and profile (name, school, district and the other details you gave)
- Your exam choices
- All your practice answers, scores and progress
- Reports you sent about questions, and your championship entries
- Your subscriptions and all sign-ins on every device
- Sign-in codes and the record of SMS messages we sent you
What is kept, and for how long
Records of payments (amount, plan, date, reference and payment status) are kept for as long as accounting and tax law requires. They are no longer linked to your phone number: the number on each payment is reduced to its last 3 digits. Anonymised statistics that cannot identify you may also be kept.
Time left on a subscription is lost when the account is deleted. You can sign up again later with the same number, but you will start with a new, empty account.
More detail is in our privacy policy.